Privacy Policy

Last updated: March 6, 2026

Prisoncall Australia operates this website and service to provide you with a dedicated local phone number near your loved one's prison in Victoria or New South Wales. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

We collect personal information you provide when signing up, including your name, email address, mobile phone number, and payment information. We also collect the prison name and state you select during checkout.

How We Use Your Information

• To provision your Prisoncall DID number and set up call routing to your mobile
• To process payments and manage your subscription via Stripe
• To send your DID number via SMS and email upon activation
• To notify you of service updates, renewal reminders, and support responses
• To improve our service and resolve technical issues

Data Sharing

We share your information only with service providers required to deliver our service: Stripe (payment processing), VoipLine (DID provisioning), and our SMS/email delivery providers. We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.

Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us at support@prisoncall.com.au to exercise these rights.

Security

We implement industry-standard security measures to protect your personal information. Payment data is processed securely by Stripe and is never stored on our servers.

Contact

For privacy enquiries: support@prisoncall.com.au

Prisoncall Australia — The Freebird & Co Pty Ltd